Working record

Accessibility feedback and assistance

Track a request through an approved private channel and retain the service outcome.

Download an editable record before closing or reloading this tab. Entries are not uploaded or saved automatically.

Reopen a saved record

Choose an editable JSON record for this activity

Loading replaces the current fields after confirmation. Text copies cannot be reopened here.

Record details

Record ID

Use the ID from your approved tracker.

Activity date

Record the date the activity actually happened.

Prepared by

Name and role of the person creating this record.

Scope and version

Identify the site, page, asset, process or staff group and the version covered.

Supporting evidence

Add approved storage links, filenames, dates and versions. Keep personal or sensitive information in the approved system.

Activity details

Received date and channel

Use a case reference instead of personal contact details.

Page, file and difficulty

Ask only for the information needed to understand and resolve the barrier.

Acknowledgment and assigned owner

Record actual acknowledgment time, owner and agreed next update.

Assistance provided

Describe the accessible alternative and whether it enabled the requested task.

Linked issue and escalation

Connect the request to technical/content remediation and any escalation.

Outcome and closure

Record follow-up, user confirmation if available and any unresolved limitation.